Privacy Policy
Last updated: August 24, 2026
This Privacy Policy explains how ClgKart Private Limited ("Data Fiduciary", "Company", "we") collects, uses, stores, processes, and protects your personal digital data on Tutoera (tutoera.in) in accordance with the Digital Personal Data Protection (DPDP) Act, 2023 of India.
1. Corporate Context & Data Fiduciary
Tutoera is a proprietary feature owned and operated by ClgKart Private Limited. For the purposes of Indian data protection laws, ClgKart Private Limited serves as the Data Fiduciary responsible for managing and safeguarding all personal data submitted across tutoera.in.
2. Personal Data We Collect
A. From Students (Data Principals)
- Contact Details: Name, Phone Number, Verified Email Address.
- Academic & Booking Information: Grade/Semester, Learning Expectations, Preferred Timetable, and uploaded latest Academic Result/Marksheet.
- Usage Metadata: Request timestamps, repeat request logs linked to phone numbers, and IP/device footprints.
B. From Teachers (Data Principals)
- Identity & Background: Full Legal Name, Gender, Bio, Profile Photo, Years of Experience, and Academic Qualifications.
- Employment Data: Employment status, employer/institution name, and start date (confirming non-employment in government institutions).
- Private Identity Verification Documents: Masked Aadhaar card image (first 8 digits obscured), recent utility bill, or digital birth certificate.
- Location Data: Full private residential/office address (for internal radius computing) and Pincode/Locality.
- Commercial Details: Subjects taught, pricing structures, and payment transaction logs.
3. Purpose of Data Processing & Lawful Basis
In accordance with Section 4 and Section 6 of the DPDP Act 2023, personal data is processed on Tutoera strictly based on your free, specific, informed, unconditional, and unambiguous consent given through explicit affirmative actions:
| Data Category | Specific Purpose of Processing | Lawful Basis |
|---|---|---|
| Student Requests | To transmit learning requirements to Teachers and enable request tracking without requiring full account creation. | Explicit Affirmative Consent (Form submission & Email OTP). |
| Student Marksheets | To allow Teachers to assess student academic status prior to accepting a request. | Explicit Consent (Optional Document Upload). |
| Teacher Identity Uploads | Internal administrative background check, trust verification, and fraud prevention by ClgKart Private Limited. | Explicit Consent & Legitimate Security Interests. |
| Teacher Private Address | Computing distance radius for location-based search filtering on tutoera.in. | Explicit Consent. |
4. Data Protection & Privacy Shields
- Public Visibility Restrictions: Teacher profile pictures, qualifications, subjects, fees, and general pincode areas are public. Exact legal addresses and phone numbers are hidden behind secure administrative locks.
- Student Identifier Persistence: Student data persists in local browser storage and database models to simplify future requests. Repeated usage of the same phone number consolidates request history on the admin dashboard rather than duplicating database records.
- Identity Document Encryption: Verification uploads (such as masked Aadhaar images) are encrypted at rest in access-restricted cloud storage accessible strictly by authorized officers of ClgKart Private Limited.
5. Your Statutory Rights under the DPDP Act 2023
As a Data Principal under Indian law, you possess the following statutory rights on Tutoera:
- Right to Access Information: Obtain a summary of your personal data processed by ClgKart Private Limited.
- Right to Correction & Erasure: Request the correction of inaccurate data or erasure of data no longer required for its specified purpose.
- Right to Withdraw Consent: Withdraw your consent to data processing at any time as easily as it was granted.
- Right of Grievance Redressal: Seek redressal for any grievances regarding your personal data.
6. Data Protection Officer & Grievance Redressal
In compliance with Section 10 of the DPDP Act 2023, you can contact the designated Grievance Officer for ClgKart Private Limited / Tutoera regarding any data protection concerns, consent withdrawals, or data correction requests:
- Entity Name: ClgKart Private Limited
- Platform/Brand: Tutoera (tutoera.in)
- Attn: Data Protection & Grievance Officer
- Grievance Email: privacy@tutoera.in / privacy@clgkart.com
- General Support Email: support@tutoera.in
- Response Time: Statutory acknowledgment within 48 hours; full resolution within 30 days of receiving a verified request.